Shipping policy

Shipment Policy

At XN Store, we are committed to delivering your orders promptly and securely. Please review our shipment policy to understand the details of how we process and ship your purchases.

1. Processing Time

  • Order Processing: Orders are processed within [1-2 business days] after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
  • Custom Orders: If you’ve placed a custom or personalized order, please allow additional time for processing. The estimated processing time for custom orders is [3-5 business days].

2. Shipping Methods and Delivery Times

  • Standard Shipping: Typically arrives within [5-7 business days] after your order is processed.
  • Expedited Shipping: Arrives within [2-3 business days] after your order is processed.
  • Overnight Shipping: Arrives the next business day after your order is processed, 

Delivery times may vary based on your location, shipping method selected, and carrier delays.

3. Shipping Rates

  • Standard Shipping: AED 15.
  • Expedited Shipping: 
  • Free Shipping: We offer free standard shipping on orders over AED100. This promotion applies to eligible orders within Dubai.

Shipping costs will be calculated at checkout based on your location and selected shipping method.

4. International Shipping

  • We offer international shipping to selected countries. Delivery times and costs for international shipments will vary based on the destination.
  • Customs, Duties, and Taxes: International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.

5. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order through the provided link or by visiting [carrier’s website] and entering your tracking number.

6. Shipping Address

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If you need to update your shipping address after placing an order, please contact us immediately at [email/contact form link]. We will do our best to accommodate changes, but we cannot guarantee that updates can be made if the order has already been processed.

7. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please contact us at [email/contact form link] as soon as possible. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

8. Shipping Delays

  • While we strive to ensure timely delivery, please note that shipping times may be affected by factors beyond our control, such as carrier delays, weather conditions, or holidays. We appreciate your understanding and patience.

9. Contact Us

  • If you have any questions or concerns about your shipment, please don't hesitate to reach out to our customer service team at [email/contact form link]. We’re here to help!